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Under the general direction of the Manager of the Learning Design & Technology team in the AT Applications Support service line, provide consulting, training, and support services to NH K-12 teachers to enable the adoption of a common LMS in order to meet educational goals through effective use of educational technologies. Keep current on features and use cases of the portfolio of educational technology tools in use by iLearnNH clients, how those tools support instructional design principles and practices, and emerging trends in educational technology and learning design. Work closely with USNH Academic Technology (AT) and iLearnNH staff and subject matter experts to develop and deliver training and support in a variety of formats including face-to-face, online, and self-service. Work with USNH AT and iLearnNH staff to develop, document, and incorporate best practice recommendations for user guides and training. Participate in projects related to NH K-12 teacher professional development, educational technology innovation, and instructional support. Participate in USNH AT cross-functional projects related to evaluating, testing, and reviewing current and proposed education technologies.

Requires travel to New Hampshire K-12 schools.

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

• Bachelor’s degree and four years of experience in information or educational technology field or in instructional design and user support.
• Experience with a variety of teaching modalities.
• Excellent oral and written communication skills.
• Experience using a Learning Management System to deliver training.
• Must have a current driver’s license, a willingness to use a personal vehicle for travel, and a willingness to travel 20% of the time on a monthly basis to schools across New Hampshire.

• Experience working in K-12 or higher education environment.
• Experience teaching or training including designing courses and delivering content.
• Experience in providing user support.

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

• Provide online and face to face training for NH K-12 teachers in using a Learning Management System and associated educational technologies to deliver instruction to K-12 students.
• Create self-help documentation and tutorials that support NH K-12 teachers in using educational technology, rich media, and/or pedagogical practices for more effective teaching.
• Utilize your knowledge of active pedagogy and instructional content to deliver and iterate on professional development experiences for educators‬.
• Participate in user support teams to improve and/or develop teaching support models.

In collaboration with the iLearnNH Learning Designer and Coordinator, develop two communities of practice for iLearnNH participants. One for teachers and one for technical support staff. Make these communities welcoming and inclusive spaces where users can go with questions or concerns about their usage of the LMS and related technology and to share their successes and wins. Make this an open community where users can share best practices and lesson plans or student learning activities that they think can benefit other educators and students across the state of NH.

Provide Tier 2 user support for all products in the educational technology portfolio with specialization in specific products as assigned. Participate in efforts to streamline and improve that support.

Maintain currency on the current and upcoming features of all products in the educational technology portfolio for NH K-12 schools and how those features can be utilized in implementing best practices for teaching effectiveness and student support. Participate in reviewing, testing, piloting, and deploying new technology features that enhance student success through improved learning outcomes, improved access to information and services through streamlined business processes, or enhanced user experience.