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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Department Summary

The University of Michigan (UM) University Health Service (UHS), is an ambulatory, multispecialty health clinic within Student Life. We serve a large and diverse student body of more than 45,000 students, as well as eligible UM faculty and staff. UHS provides clinical services throughout our primary care and specialty clinics, as well as health and wellness education and promotion. Through our programs, services and partnerships, we foster lifelong learning in support of individuals to become active participants in their health and wellbeing.  This position is conveniently located on campus near downtown Ann Arbor and minutes from Michigan Medicine.

Mission

University Health Service (UHS) promotes and protects the health and well-being of students and the broader campus community in order to enable individuals to better achieve their educational and personal goals.

The University of Michigan serves the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace, by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Job Summary

Incumbent performs routine billing and collections functions for goods and services provided to UHS patients. Staff will prepare and analyze credit reports to determine appropriate action, interpret medical information and make recommendations to streamline procedures. The Account Specialist will also observe trends in billing and reimbursement, make inquiries of U of M Departments and medical insurance companies, then interpret the data for its usefulness. At patient request staff will review accounts for accuracy, and assist in the development, implementation and interpretation of routine departmental policies. The Account Specialist will coordinate with standards of practice for patient services offered by providers within this job family, and who have the potential to offer care via telehealth.

This is a two year limited term appointment with the potential to re-evaluate for an extension.

Responsibilities*

Revenue and Billing: 80%

• Review patient accounts including both payables and receivables. Prepare summary for senior level review, including information on billings, collections, adjustments, rejections, re-bills, and payments versus cash received.
• Provide financial reconciliation and documentation as required by U of M departments, third party and federal intermediaries, as well as UHS accounting staff to resolve issues. Additional review may be supported by senior level.
• Perform charge entry into the billing system for services that do not auto populate in Mi-Chart.
• Registration into billing system.to create or update UHS patient accounts.
• Review charges and payments under direction of supervisor or Sr.Biller, alerting them to potential reconciliation concerns.
• Using standard parameters, review medical documentation, reimbursement vouchers, and MiChart electronically generated reports, to identify outstanding claim activity.
• Review accounts for clarity, correct any inaccurate billing information,and follow up in work queues as directed.Rebill where appropriate.
• Compile medical statements as requested  by supervisor or other appropriate personnel or departments to identify billing errors.
• Refer client accounts to appropriate personnel (ex: coder) as directed, to verify medical record documentation pertaining to correct diagnoses and procedures performed.
• Monitor special accounts such as student accounts, as well as payments received. Compile data for supervisors and other appropriate staff as requested.

Administration and Customer Service: 20%

• Respond to written and oral inquiries made by insurance companies and patients regarding billing problems, UHS policies, HIPPA, eligibility and financial issues. Open communication with various U of M Departments and patients.
• Assist in the development, implementation and interpretation of routine unit policies.
• Work with UHS staff to learn, as well as make inquiries about billing and reimbursement issues.  Recommend changes.
• Retrieve, sort and distribute mail to appropriate department and staff or processing.
• Post commercial insurance payments to MiChart accounts as indicated, inform supervisor of any discrepancies.
• File documents following established department workflow and guidelines.
• Act upon inquiries from walk-in patients and department multi-line telephone inquiries.
• Other duties as assigned.

Required Qualifications*

• A high school diploma or GED
• Minimum of 2 years of office experience in a hospital business office, insurance office, physician’s private practice or related setting
• Proficient with Microsoft Office software, including Word, and Excel

Desired Qualifications*

• Foundational accounting knowledge
• Medical billing and coding knowledge
• Knowledge or other electronic health record experience
• Bi-lingual or multi-lingual skills

Additional Information

Position Criteria:

• Demonstrated customer service skills.
• Demonstrated history of professional etiquette and reliability.
• Demonstrated ability to work independently and as a member of a team.

Work Schedule

Work Location

University Health Service 207 Fletcher

Ann Arbor, MI 48109-1050

Physical Requirements

May be asked to support other duties such as coverage for building operations receiving, pending staffing concerns.

Supervision received

Supervision is received from Patient Business Office Manager. 

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary Posting Range:  $38,100 - $43,800 - Salary may vary depending on qualifications, experience, and education of selected candidate.

Relocation will not be offered for this position.

#studentlife

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.