Patient Billing Accounting Supervisor
- Dana-Farber Cancer Institute
- Location: Brookline, Massachusetts
- Category: Admin-Business And Financial Management
- Posting Date: 01/31/2023
- Application Deadline: Open until filled
Job Description
- Job ID:
- 33016
- Location:
- 10 Brookline Place West, Brookline, MA 02445
- Category:
- Finance/Accounting
- Employment Type:
- Full time
- Work Location:
- Full Remote: 4-5 days remote/wk
Overview
The Supervisor reports to the Manager of the Billing unit. The primary function of the Patient Accounting Billing Supervisor is to assist the Billing Manager with the daily operations and supervision of employees in the unit. Basic responsibilities include facilitation of daily work assignments, maintenance of unit-specific balances, detailed training and education, refresher training and training on system functionality, hosting or participating in operational meetings with vendor and payer representatives, trouble-shooting problem patient accounts, involvement with outsourcing agreements as necessary, assistance with updates to written procedure and process for billing follow up tasks. The supervisor should remain in full compliance with all departmental, institutional and regulatory policies and procedures at all times.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
- Review insurance changes from Patient Access and Contracting for completion, accuracy, and questions
- Distribute updates for insurance changes received from Access Management and Contracting
- Collaborate both inter-and intra-departmentally to resolve issues and manage projects/assignments
- Assist other staff members as necessary in daily operations to include training in aspects of appropriate billing and follow-up procedures assigned
- Work in a team setting to assist the Billing manager(s) and other Senior Specialist(s) to develop policies and procedures for Patient Accounting Billing/Follow-up Staff
- Assume all management responsibilities in the absence of the manager
- Monitor staff compliance with all Patient Accounting and DFCI policies including but not limited to attendance, punctuality, and diversity.
- Serve as the first contact to mediate and resolve staffing concerns and issues within the unit
- Lead meetings with FinThrive account manager and technical lead to review issues impacting claims
- Actively monitor unit inventory
- Actively monitor staff production
- Gate-keep billing system maintaining integrity and accountability
- Ability to work with senior management on cross-functional projects
- Lead bi-weekly/monthly meetings with major teams using Claims Management (Coding, Data Integrity, Revenue Integrity, Access Management) to review key metrics, workflows, issues, or inter-team workflows
- Assist with hiring and disciplinary actions
- Provide research & suggestions on how to improve the Claims Management clean claim rates (i.e. additional bridge routines, move edits or claim changes to Epic, etc
- Assist with maintaining the QA program and productivity measures for the team
- Monitor payer communications and implement changes as required by the payer
- Prepare a draft of staff annual performance evaluations.
- Create and manage operational reports to meet the needs of the business
- Conduct root cause analysis and translate day-to-day issues into specific and actionable resolution steps
Qualifications
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
- Bachelor’s degree preferred and 3-5 years of related supervision experience in the field.
- Knowledge of third-party billing procedures and practice
- Supervision or team leader experience
- Experience with working knowledge of various software applications, including Microsoft Office, Word, Excel, and various billing software
- Documented problem-solving ability
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Knowledge of third-party billing regulations
- Experience or knowledge of hospital and professional operations as well as basic third parties payer requirements.
- Dependable, self-starter able to set priorities, supervise projects, and meet deadlines
- Strong interpersonal, oral, and written communication, and project management skills
- Ability to work well independently on a team and as a trainer/facilitator
- Ability to analyze complex business problems and implement solutions
Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.